Reach out to us
The Jokabet support team is available to help with questions, account-related issues, technical concerns, and general feedback. To get assistance, email the relevant team with a brief description of your request and include any details needed to identify your account. For payment queries, contact the payments team. Joka Bet players can reach customer support at any time, while general and affiliate enquiries are handled during the hours listed below. Please allow time for a reply.
| Department | Contact |
|---|---|
| Customer support | [email protected] - 24/7 |
| General enquiries | [email protected] - Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] - Mon-Fri, 09:00-18:00 |
| Working hours | Customer support: 24/7; enquiries: Mon-Fri, 09:00-18:00 |
Contact by email
For detailed requests, account-related issues, or queries that need an explanation or supporting documents, email is the preferred way to contact Jokabet. Include a clear subject line and make sure your contact details are current so the team can identify your request and reply without unnecessary delays. When contacting Joka Bet about your account, provide only the information needed to explain the issue.
Contact Form
Response Time
Jokabet support is available around the clock through live chat and email. Most inquiries receive a response within one business day. If your request needs additional review, such as help with account verification or a payment query, it may take longer depending on its nature. Joka Bet will share any relevant updates as the team works on your request.
Feedback
Have feedback, a suggestion, or an idea for improving Jokabet? Share it with us. We review every message carefully and use your comments to help make the website easier to use and improve the overall service. Your thoughts can help shape future updates, so let us know what works well and what you would like to see changed at Joka Bet.